Refund Policy
Cheonmyeongdang (KunStudio) complies with the Korean Act on Consumer Protection in Electronic Commerce, etc. (the "E-Commerce Act") and guarantees your right to withdraw a purchase and receive a refund. This page applies to purchases made on or after April 1, 2026.
Policy at a glance
| Withdrawal period | Within 7 days of payment (E-Commerce Act art. 17 (1)) |
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| Condition | Full refund if the digital content has not been opened or downloaded |
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| Refund amount | 100% of the amount paid (no payment-processor fee is deducted) |
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| How to request | Email [email protected] |
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| Processing time | Within 3 business days of approval (your payment provider may add its own processing time) |
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| Restriction | After the PDF has been downloaded or the reading has been read in full (E-Commerce Act art. 17 (2) 5) |
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What can be refunded
- In-depth Saju reading (one-off purchase) — 100% refund within 7 days if the report has not been downloaded
- Comprehensive reading package (one-off purchase) — same condition applies
- Monthly subscription (PayPal recurring) — Full refund within 7 days of your first charge if unused. Cancel anytime. Later billing periods stop from the next billing cycle after cancellation; a period that has already been charged is not refunded.
- Daily pass — 100% refund within 24 hours if unused
When withdrawal is restricted
Under article 17 (2) 5 of the E-Commerce Act, withdrawal may be restricted in the following cases.
- The PDF file has been downloaded at least once
- The Saju reading result has been read in full (scrolled to the end on screen)
- Three or more follow-up questions have been asked through the AI chat
Consumer protection principle: even where the restrictions above apply, we refund the full amount regardless of elapsed time when the problem is our fault — a service error, a system failure or a duplicate charge.
How to request a refund
Email us with the information below and we will reply within 1 business day.
- The email address used for the payment
- Date and time of payment (including the receipt or PayPal transaction ID speeds things up)
- Reason for the request (briefly)
Legal basis
| Withdrawal period | E-Commerce Act art. 17 (1) — 7 days from receipt of the goods or from conclusion of the contract |
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| Digital content exception | Same act art. 17 (2) 5 — for reproducible digital content, withdrawal may be restricted once the content has been opened or viewed, provided the restriction was disclosed in advance |
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| Duty to refund | Same act art. 18 — payment must be returned within 3 business days of the withdrawal request |
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| Business information | KunStudio · Business registration no. 552-59-00848 · Representative Hong Deokhun · Mail-order sales registration no. 2026-Gyeongbuk-Gyeongju-0237 |
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Dispute resolution: if a refund dispute cannot be settled amicably, you may apply for mediation to the Consumer Dispute Mediation Committee of the Korea Consumer Agency (www.kca.go.kr, 1372) or to the Electronic Commerce Mediation Committee (www.ecmc.or.kr, 1661-5714).
How to cancel a subscription PayPal subscription
You can cancel a monthly subscription yourself in your PayPal account, or email us and we will do it for you.
- Cancel in PayPal: log in to PayPal → Settings → Payments → Automatic payments → Cheonmyeongdang → Cancel
- Cancel by email: send an email to [email protected] with the subject "Subscription cancellation request"
When cancellation takes effect: cancellation applies from the next billing cycle. You keep access for the remaining days of the current period that has already been charged.